Guest Post by Sara Stanley, MCR, Managing Director at Commercial Tenant Services, Inc.
Landlords are in the business of leasing space for a profit. And while happy tenants and lease renewals make a landlord’s job easier (and more profitable), providing services and entertainment to a building roster of tenants increases costs.
From leasing and advertising fees to landlord entity expenses, a range of lease-excluded expenses hidden in larger operating expense pools is not uncommon. And those improper charges add up quickly to substantial sums.
Typical landlord amenities often included in operating expense billings:
• Tenant entertainment expenses
• Artwork in the lobby
• Fitness Center operating expenses such as cleaning, gym equipment leases, and even towel service
• Imputed Fitness Center rents
• Coffee bars & informal meet up spaces set up on a specific floor of the building
• Tenant “socials,” holiday events, other tenant treats
• Lobby conversions and updates
• Outside spaces – utilizing capital costs and operating expenses to repurpose those areas
These types of pass-throughs are seen often by third-party lease audit teams. What else is buried in your expenses? Let building-system experts grab their shovels and dig!

Sara Stanley, MCR, is Managing Director at Commercial Tenant Services, Inc.