Guest blog by: Jo Sutherland, managing director, Magenta Associates
Last month, delegates from Leesman joined the impressive speaker line-up at the CoreNet Global Summit in Orange County to question the role of a new KPI: Employee Workplace Experience. Jo Sutherland summarizes the standing-room-only session.
Real estate leaders now have within their reach the means to transform both their profession and the organizations they represent. But this unprecedented opportunity demands a bold change to the way the industry measures success. CoreNet Global Luminary and Leesman’s head of insights, Dr. Peggie Rothe, presented during a session with her colleague Racha Kamal, the Leesman Advanced Practitioner lead, to explore this movement in more detail.
Leesman’s expertise lies in measuring employee workplace experience by capturing feedback on how effectively the workplace supports the workforce. Results are then analyzed against a worldwide benchmark that calculates the impact that these workplaces have on an employee’s overall experience, from their perception of how well the workplace enables them to work productively and level of enjoyment to their pride in the workspace.
The Leesman duo suggested that the answer to unlocking even greater value within corporate real estate lies in the employee experience. By switching focus and adjusting the measure to this new KPI, real estate leaders could reinvigorate workplaces as catalysts for competitive advantage.
“Don’t dial down cost, dial up experience,” said Rothe, “because that’s the way to maximize corporate real estate (CRE) assets, employee engagement and organizational performance.”
To inspire the organisations that are delivering average or sub-optimal work environments, Leesman has identified the factors that can enhance (or hurt) the employee experience. The data has unearthed 13 superdrivers – pivot points that can make or break the employee experience across three fundamental categories: ‘doing’, ‘seeing’ and ‘feeling’.
Get one of these elements right and there is a strong likelihood that an employee’s experience of their workplace will be positive. Get one of these elements wrong and an employee’s experience of their workplace will be negative, regardless of which other areas are done well.
Push, probe, challenge. View a recording of this session at the Summit here: https://www.corenetglobal.org/KCO/content.aspx?ItemNumber=41915 (login required).